Effectively assist MFIP Latino participants and their families to access linguistically and culturally appropriate training and support services toward the goals of self-sufficiency, education, and participation to improve program outcomes for these families.
The role of the Cultural Navigator is to support the efforts to achieve optimal outcome for participants in the program, following the principles of intensive case management. This role involves forming collaborative and supporting relationships with participants and their families.
The cultural Navigator is expected to have a high level of cultural competency with the Latino communities, as part of a supportive team is expected to participate and facilitate relevant trainings and workshops and responsible of maintaining working relationship with agencies, community organizations, volunteers, program participants and their families as well.
Department: Economic Empowerment
Supervisor: Employment Supervisor
Location: CLUES St. Paul, MN Office
Schedule: Full-Time. M-F. Regularly office hours with some evenings and weekends required.
Salary/Pay: Commensurate with experience and qualifications.
Benefits: Full benefits package available in accordance with current CLUES policies—includes: medical, dental, vision, critical illness, accident, and life insurance (with AD&D); long term and short-term disability; pre-paid legal services and ID theft protection; retirement plan; educational assistance; paid holidays; and paid time off.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties or tasks may be assigned as required. Management may modify, change or add to the duties of this description at any time without advance notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Enroll participants and their families into the program and develop Individual Plans focused on personal empowerment and participation.
- Assess and set goals with families and prepare them to engage in activities that enhance children’s development and early learning.
- Assist participants in accessing public and private resources to meet the goals stablished in the plan.
- Coordinate activities, make referrals, and provide services related to the program including support groups, personal empowerment, parenting skills workshops and more.
- Seek out information and resources to effectively support families in developing and reaching their goals.
- Developing and facilitating workshops to support families in achieving stability and reaching their goals.
- Complete all case noting, reporting and program administrative requirements using different computer databases including Workforce One.
- The Cultural Navigator is responsible for achievement of program outcomes and be knowledgeable about contractual requirements and CLUES policies and procedures while conducting work whiting those guidelines.
- Promote integration of services within CLUES. Services may include, but are not limited to: Education, Income Supports, Financial Empowerment, Mental Health, Chemical Dependency, Community Health, and Family Services.
- Promote the mission, operating values, and agency services of CLUES within the community.
- Document client’s activities and progress achieved by using Workforce One and case notes. Maintain organized, updated, and easy to follow case files.
- Case note any client contact within 24 hours of event.
- Collect and maintain all necessary client data and documentation in accordance with program requirements.
- Maintain client confidentiality in accordance with HIPAA, agency policies and other applicable laws, regulations, and ethical standards.
- Provide accurate and timely reports as required; follow-up to ensure the achievement of assigned program outcomes.
• This position has no supervisory responsibilities.
Education, Experience & Key Abilities
- Associate degree in social work, psychology, counseling or related field and/or a minimum of three years of related work experience required.
- Experience in case management preferred.
- GCDF (Global Career Development Facilitator) preferred.
- Relevant experience working with Latino communities required.
- Knowledgeable of the immigrant journey and experience.
- Bilingual English and Spanish required. Cultural awareness and sensitivity required.
- Good understanding of MFIP and community resources in Ramsey County preferred.
- Can relate to, support, and collaborate with people of different backgrounds.
- Excellent analytical, organizational and time management skills required.
- Enthusiasm and commitment to work as a team member
- Demonstrated success in independently taking on tasks, working as a self-starter
- Ability to provide accurate and timely reports
- Good understanding of the school system and ability to help families navigate it.
- Knowledge of practices associated with evidence-based effective parenting programs preferred.
- Effective communication in English and Spanish, both verbally and in writing, required.
- Ability to read, analyze, and interpret written materials, including reports, contracts, and proposals.
- Ability to effectively present ideas and information in an organized and effective manner, including writing reports.
- Ability to maintain accurate documentation and respond appropriately to questions from clients, co-workers, management and external parties.
- Must have a reliable motor vehicle for independent transportation, valid driver’s license, proof of automotive insurance, and maintain a good driving record. Must submit to and pass annual recertification of compliance with CLUES Automobile and Transportation Policy and driving record check.
- Proficient working knowledge of email software, the Internet, databases, and common Windows-based programs, including Microsoft Office Word, Excel and PowerPoint required.
- Must be willing to attend training to advance technical skills and maintain appropriate skill levels to perform job duties.
- Must pass a criminal background check and driving record check. As a condition of continued employment, staff person may be required to submit to periodic re-verification of these background checks.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Generally presents standard office environment. Must be able to use telephone and computer on a regular basis. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand and walk. Employee is regularly required to drive between multiple locations within metropolitan area.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Standard office environment with moderate noise level.
- This position requires employee to drive between different sites by motor vehicle.
Equipment and Tools Used
Tools and equipment listed are some of the typical tools and equipment; other equipment may be used as needed.
- Motor vehicle, telephone, computer, copy/fax machine, calculator, and other common office equipment.
Comunidades Latinas Unidas En Servicio (CLUES) is a non-profit leader in behavioral health and human services. The agency was founded in 1981 with a vision for improving the quality of life of the Latino population in Minnesota. Today, CLUES is Minnesota’s largest Latino agency. Our mission is to advance the capacity of Latino families to be healthy, prosperous, and engaged in their communities. Although our services focus on the Latino family, our experience and capabilities enable us to serve individuals and families from all walks of life including new immigrants and low-income families who dream of a better future. By focusing our efforts in the areas of Health and Family Well-being, Economic Vitality, Educational Achievement, and Civic and Cultural Engagement, our programs are designed to empower Latinos and immigrants by meeting them where they are, harnessing their strengths, and honing their skills. CLUES employs a diverse, multi-cultural staff to ensure our services are linguistically and culturally relevant.