POSITION SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

SNAP Navigation & Support Services

• Screen individuals and families for SNAP eligibility in a culturally competent and health equity-focused manner. 
• Enroll eligible participants in the SNAP program, while providing comprehensive SNAP application assistance.
• Provide ongoing follow-up and support to ensure program success and address any barriers. 
• Work closely with the Housing Navigator and Greater Minnesota Workforce Development Navigator to ensure a holistic approach to client support. 
• Collaborate on cross-program initiatives to address the needs of low-income Latinos and immigrants.

Community Outreach & Engagement

• Conduct outreach and awareness activities related to SNAP and other essential services.
• Engage with the target audience of primarily low-income Latinos and immigrants. 

Data Collection & Reporting

• Collect quantitative and qualitative data on SNAP Navigation activities. 
• Prepare reports highlighting the impact of the program on food access and health equity.

General Duties

• Promote the mission, operating values, and agency services of CLUES within the community.  
• Maintain client confidentiality in accordance with HIPAA, agency policies and other applicable laws, regulations and ethical standards.
• Carry out all other duties as assigned by supervisor.

SUPERVISORY RELATIONSHIPS

• This position has no supervisory responsibilities.

QUALIFICATION REQUIREMENTS

Education, Experience & Key Abilities

• High School Diploma, GED, or equivalent required. 
• A minimum of one year in pursuit of an associate or bachelor’s degree (in any field), or a minimum of one year of experience in the fields of social services, education, marketing, nutrition, public health, sociology, etc.
• Bilingual in English and Spanish and cultural sensitivity and awareness required.
• Experience with and sensitivity towards culturally and financially diverse communities.
• Strong interest in food access/food justice, health policy issues, health advocacy, and/or community outreach. 
• Experience with customer service.
• Ability to communicate clearly and effectively, and skilled in interpersonal communication.
• Outstanding time-management and organizational skills.
• Ability to work independently and self-motivate.
• Work experience with food banks or similar hunger-related organizations a plus.
• Previous knowledge of SNAP program a plus. 

Language Skills 

• Effective communication in English and Spanish, both verbally and in writing, required.
• Ability to read, analyze, and interpret written materials, including reports, contracts, and proposals.  
• Ability to effectively present ideas and information in an organized and effective manner, including writing reports. 
• Ability to maintain accurate documentation and respond appropriately to questions from clients, co-workers, management and external parties.  

Transportation 

• Must have access to use a reliable motor vehicle for independent transportation, valid driver’s license, proof of automotive insurance, and maintain a good driving record. Must submit to and pass annual recertification of compliance with CLUES Automobile and Transportation Policy and driving record check.

Computer Skills 

• Proficient working knowledge of email software, the Internet, databases, and common Windows-based programs, including Microsoft Office Word, Excel and PowerPoint required.  
• Must be willing to attend training to advance technical skills and maintain appropriate skill levels to perform job duties. 

WORKING CONDITIONS

Background check

• Must pass a criminal background check and driving record check. As a condition of continued employment, staff person may be required to submit to periodic re-verification of these, and additional background checks.

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